Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we are unable to offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and the packaging should be in the same condition as received.
To complete your return, we require the copy of the invoice or the order number to verify.
Refunds
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7 working days. Partial refunds shall be refunded by cash or by bank transfer based on the PFQ management decision.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card statement, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If it is a full refund, we can provide you with the refund reference from our Payment Gateway provider, to cross check with the bank.
If you’ve done all of this and you still have not received your refund yet, please contact us at by WhatsApp on 66 23 23 37 or email us at petfoodqatar@email.com.
Exchanges
We only replace items if they are defective or damaged. It is the responsibility of the Customer to make sure the sizes, colours and other types of verities before confirming the order or placing it. We will always support with the measurement guidance.
Gifts
If the item was marked as a gift when delivered to you, it’s an appreciation from PFQ for the valued long term Customers and no returns excepted as it is always FREE of cost.
The other type of a Gift is, when someone else is placing an order to be delivered as a Gift to you, for those orders, the original Customer who placed the order and paid should contact us for the returns or exchanges and the same process above applies.
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Delivery returns
The Company reserves the right to refuse a return / refund / exchange request.
Please make your claims for “damaged items on delivery” or “missing or wrong” items within 6 hours of receipt of merchandise. If you decide to return your purchase, you can do so within 14 days after your purchase. The following conditions apply:
To return an item please contact our Sales Department by WhatsApp at +974 66 23 23 37.
All returned items must be in new condition (AS SOLD CONDITION, UNOPENED), in their original packaging, and must include all packing material, blank warranty cards, manuals, and all accessories.
Goods must be complete, unused, and in ‘AS NEW’ condition as received at the delivery. If the packaging has been opened, we cannot process your return request.
Include the invoice with the return. If the goods are defective, please specify the defect, in a separate sheet of paper and attach it along with the invoice. Please DO NOT write or mark anywhere on the product’s factory packing (carton) or product itself. Goods must be returned if the product was defected PFQ pays the bank transfer service charges and if the product was returned by Customer’s choice the bank transfer & processing charges will be charged to the Customer by PFQ delivery/return service; which is a 2.7% of the total invoiced value + transportation, if the product has any defect, it will be a free return collection service by us. If the product is returned by Customer’s choice, the regular delivery charge will be charged for the return collection based on the Delivery Options Zones charges & within Doha a QR20 will be charged.
Refunds will be done only through the Original Mode of Payment or as approved by PFQ.
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Need help?
Contact us by WhatsApp on 66 23 23 37 or email us at petfoodqatar@email.com
